Customer Service (Jln Raja Chulan)

Customer Service - Normal Office Hours

Responsibilities :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Candidate must possess at least Diploma from of any field with minimum of 1 year of relevant work experience.
• Those with SPM /STPM/"A" Level/Pre-U qualification with relevant years of work experience will be considered.
• Excellent communication and interpersonal skills.
• Confident, self-motivated and commission/target driven.
• Cool-tempered and good in rejection handling.
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Self-competent in assessing customer needs and identifying sales opportunities.
• Proven track record in a sales environment will be an added advantage.
• Possess a service-oriented customer service mindset with excellent telephone etiquette.
• Independent and self-motivated. Excellent attention to detail.

Whatsapp 01123139374 to apply