Customer Support (Pusat Bandar Puchong)

Responsibilities:

a) To be the primary responsible for monitoring the CyberTrack devices data connection time to ensure that the data are updated into the CyberTrack System;
b) To be the primary responsible for monitoring the CyberTrack devices exceptional events to carry out the necessary action to ensure that the problem are being rectified within the shortest time frame;
c) To be the primary responsible for corresponding with the Technician to ensure that the Services and features Subscribed by the customer are fully functioning after the new installation and maintenance;
d) To be the primary responsible for corresponding with customer for any incoming calls, fax, email from the customers;
e) To update the CyberTrack information from time to time;
f) To update the transaction information and documentation filling for Customer Service activities;
g) To ensure that outstanding issues are being well inform with proper documentation pass to others person in charge to carry out the duty;
h) To carry out specific duties as may be instructed or delegated by senior management from time to time; and
i) Your job designation may be changed from time to time at the sole discretion of the management.

Requirements:

· Minimum fresh graduate or 1-year relevant working experience in the similar field

· Independent with good communications skills

· Candidate should be able to work 24 hours 7 days (Shift Rotation)

· Candidate should be Malaysian citizens

Address: 35-3rd, Jalan Bandar 16, Pusat Bandar Puchong, 47100 Puchong, Selangor.

Experience:

· Customer Support: 1 year (Preferred)

Education:

· SPM / STPM / Diploma (Preferred)

Location:

· Puchong (Preferred)

Language:

· English/Bahasa Melayu (Preferred)

Job Type: Full-time

Salary: RM1,200.00 - RM2,900.00 per month

Benefits:

• Maternity leave

Schedule:

• Fixed shift

Supplemental pay types:

• Overtime pay